Customer Care

We at Kim&Co. value and respect our customers and protect their privacy. We collect customer information to process your order, in an effort to improve our service and to inform you about our products, special events and promotions. We do not sell or rent the information you provide to us online to third parties.

This policy describes the personal information we collect about you, why we collect it, and how we use it. Our policy also describes the choices you can make about how we collect and use your information.

If our information practices change in the future, we will let you know by posting the policy changes on our Web site or by communicating directly with you. We will notify you of any such change before we use your information in a manner not previously disclosed in our privacy policy. You will have the opportunity at that time to opt out of any new use of your information.

What information do we collect?

We collect information (such as your name, e-mail address, mailing address, and phone number) that you provide when you place an order, participate in a contest, promotion or survey. We also maintain a record of your birth date, product interests, personal interests and your purchases online.

How we use your information?

When you make an online purchase from, we use your information to process your order. We will also send you e-mails to inform you about your order status, and we may even contact you via phone, Canada Post or e-mail if we have other questions regarding your order. In addition, you will be automatically signed up to receive e-mail updates about our products, services, contests, and promotions.

We may also send you e-mails for statistical reports to help us learn more about your shopping preferences. In addition, we may use information about your product interests and purchases to help us improve our site design and your shopping experience. If you make a purchase online or over the phone, we may also send you notices about our products, services, contests and promotions through Canada Post.

Do we share your information with third parties?

No, we do not share your information with third parties. We share relevant information only with those parties entrusted with the processing of your account and the fulfillment of your order. We have established procedures to protect your privacy and we uphold this vigorously.

How can you access, change or delete your personal information?

You can access, change or delete your information online at any time. To access your information simply click “Log in”, sign in, then choose “Edit account” in “My account Section” and review, edit, or delete your personal information. What if you don’t want to send personal information over the Internet?

If you do not want to put your personal information online, you can always order by sending us an e-mail through the “Contact us” section, by calling us at +1-514-385-3582 (International +001-514-385-3582) or by sending us a fax at +1-514-385-6304 (International +001-514-385-6304).

What if you don’t want to receive information from us?

If you prefer not to receive information from us, either through e-mail, Canada Post or by phone, please contact Customer Service via e-mail through the “Contact us” section, by calling +1-514-385-3582 (International +001-514-385-3582) or by sending a fax at +1-514-385-6304 (International +001-514-385-6304). Please be sure to include your e-mail address and full name. Please note that when you make a purchase, we will send you e-mails to confirm your order status and may also need to contact you via phone, Canada Post or e-mail if we have other questions regarding your order.

What about links to other Web sites and services? may contain links to other sites that are not under our control. These Web sites have their own policies regarding privacy, which you should review before visiting them. We have no responsibility for linked Web sites and provide these links solely for the convenience and information of our visitors.

What if you have additional questions about our privacy policy?

You can always contact Kim&Co. Customer Service in any of these ways:

  • Send us an e-mail through the “Contact Us” section.
  • Call us at +1-514-385-3582 (International +001-514-385-3582)
  • Send us a fax at +1-514-385-6304 (International +001-514-385-6304)
  • Write to us at: Kim & Co. 9400, Boul. St-Laurent 
Suite 402. 
Montreal, Quebec. 
Canada H2N 1P3.